Sarah Muller, PA-C serves Excellence Headquarters as the Executive Vice President of Quality and Clinical Care.
Muller has experience in quality and process improvement, root cause analysis, risk assessment and patient safety data analysis. She led and contributed to the development of The CORE Institute’s Quality Information Technology (QIT) system to capture adherence to protocols and procedures and for reviewing and reporting on outcomes and deviations from evidenced-based protocols. The QIT system uses this knowledge to inform and to highlight trends and opportunities for the Quality Committee. Muller is an integral part of co-management initiatives with partnered hospitals. She establishes ongoing nursing education, monthly meetings with hospital leadership and the patient care team including the OR, orthopedic inpatient units, pharmacy, rehabilitation and other important support areas to implement a dashboard of important metrics of success. Metrics include SCIP performance, patient satisfaction, risk management issues and program performance from quality, financial and operational perspectives.
Muller received her master’s degree from Western Michigan University and bachelor’s degree from Central Michigan University. She is a member of the American Academy of Physician Assistants (AAPA).